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Not able to invite users to support project

Adrian Zurawski

Hello,

I'm trying to invite users to jira project as customers but something has changed recently and I'm not able to do it anymore. Other colleagues with the same access are able to do that.

I'm getting this error:

,,• 1 customer couldn't be added

We couldn't add the following customers:

• usersemailaddres (You don't have permission to invite customers to this service project)

Please check the email addresses and try "

Could you please advise?

Thank you!

Accepted answers

All comments

Marc -Devoteam-

Hi @Adrian Zurawski

Ask you Jira admin to check your permissions, as yours differ from your colleagues.

You could all have access to the project, but they might have different project permissions.

Adrian Zurawski

Hello,

Thank you for your answer. I have the same permissions as my co workers.

Marc -Devoteam-

Hi @Adrian Zurawski

Hi then probably the account related to the email address is disabled in Atlassian Admin.

See this KB article, to help you out.

You need site or org admin permissions for this action.

Adrian Zurawski

Thank you!

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