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How to Create ticket from one JSM to another JSM using webhooks?

Jakeer

Hello Team,

How can we create a ticket (Issue) from one JSM Instance to another JSM instance using Webhooks?

If one issue is created in one instance the same must be reflected in another instance.

I have tried through Automation, and I am sharing the Automation rule where we are facing errors.

I have attached the screen shots where the Web Send Request Automation is working and the Incoming Web Request getting errors. Send Request.png

Any quick suggestions will be more helpful?

Thanks,

Accepted answers

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Marc -Devoteam-

Hi @Jakeer

In you web request how is you issue date (payload) structured.

It seems you are not sending information, as the error states that on the create action there is no data for the field summary and this is always a mandatory field

Jakeer

Hello @Marc -Devoteam-

Thanks for the Answer.

In the Send Web Request when i try to give the Web URL as

https://automation.atlassian.com/pro/hooks/a197df43e948e2fa188ea4a8a3ec05e208623567

I am getting Success in the Send Web Request and in the Incoming Web Request getting error as No issues from the Webhooks".

I am attaching the Screenshots of my Automation rule.

In the same URL if i add

https://automation.atlassian.com/pro/hooks/a197df43e948e2fa188ea4a8a3ec05e208623567 ?issue{issue.key} or ?issue:key=ABC I am getting error in the Send Web Request as 404 error or 302 error.

Can you please provide me the automation rule for Send Web Request and Incoming Web Request to create a ticket from one JSM Instance to another JSM Instance.

Thanks in Advance,

Marc -Devoteam-

Hi @Jakeer

What are the details of the Send Web request action in your automation rule?

Jakeer

Hi @Marc -Devoteam- ,

Please find the Automation rule where I am sending web request to the another jsm instance using its URL.

Thanks,

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