Automation and notification Slack and Jira work management

Question

Hi,

i am the admin and Traffic manager of a big team in the company , we have 17 projects, 20 members, i need to use Slack and Jira work management to :

1- send a private message to everyone in Slack if i assign a task for him, but for all projects by a single configuration.   for exemple :

if i assign to X a ticket in Jira a private message in Slack sended to X

2- i want to notify them about any update of the Status if a ticket go from In progress to Validate. for exemple :

if a ticket go to To Validate a private message in Slack go to Y

i used the automation but its work in the group channels in Slack, its not efficient cuz no one look to the channels, and i need to do it for all projects and every members.

3- i want to configurate Jira in Slack for all the workspace in Slack, ia m an admin, then they can get notifications.

pls make sure to list step by step the solutions Thank you

Emel Doğrusöz · Answer

Hi @Oussema Marai ,

Not sure if this is doable with automation rules.

Feel free to contact me and clarify all requirements. Will be happy to instruct how this is achievable with this app.

Bill Sheboy · Answer

Hi @Oussema Marai -- Welcome to the Atlassian Community!

Slack has its own user accounts, independent of Jira users.  And so this is not a simple problem to solve with automation rules.

Please see this how-to article from an Atlassian team member on accessing the Slack information to do this: https://community.atlassian.com/t5/Automation-articles/Mention-someone-directly-in-Slack-via-Jira-Automation/ba-p/1528605

You have listed many other details in your question for the scenario.  I recommend you create a basic rule which can send a message to one specific user, and then expand that to perform the other needed details.

Kind regards,
Bill