The start and end dates of the Gantt chart are changing automatically.

萌恵 小管

Assumptions

Automatic schedule correction is enabled in the Gantt chart settings.

Issues

The start and end dates of tickets are changing automatically.

Specific Example:

Start Date: 2023/10/18

End Date: 2023/12/4

↓  * Automatically adjusted without any manual settings

Start Date: 2023/9/18

End Date: 2024/2/5

 

No ticket has an end date set for 2024.

Actions Taken:

Try to modifying exact date on the Gantt chart.-Didn't work

Modifying dates of parent/Child tickets and linked tickets.-Didn't work. Even though once I modify the date, it changes automatically.

Turning off automatic schedule correction →It works, but inconvenience arises due to the lack of automatic correction. Therefore I would like to understand the root cause.

 

Raphael Nascimento [Ricksoft Inc.]

Hello @萌恵 小管 , welcome to the Community 👋🏻

Thank you for posting - Raphael from WBS Gantt-Chart support team here.

Some of our customers are facing the same issue as you, and our current workaround to avoid this issue is by deactivating the Automatic schedule as you mentioned. Nevertheless rest assured our team is investigating the root cause of this issue!

Unfortunately, we haven't found the root cause for this issue yet, however we'll bring to you further findings as soon as we can.

If you feel more comfortable, you can raise a support ticket to us on our support webpage and track your request easier and share other questions as well 😄

Kind Regards, 

Raphael N. | Support Engineer 
Ricksoft Support Team