To field for triggering an E-mail Notification is not taking the reporter value of an issue.

Question

Hi Team,

I have this error in my automation "Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty." the thing here is that the address field is the reporter of the ticket, so I can't find the error of why it is no working. All tickets have reporter.

Bill Sheboy · Accepted Answer

Hi Mariano.Santoiano@teladochealth.com

The way your rule is constructed, it will try to send an email for each issue provided by the trigger.

And so I hypothesize that one, or more, of the issues have a Reporter / user that has either been deleted or deactivated in your Jira instance.  You could test that by running the JQL from the trigger stand-alone and reviewing the reporters.

Kind regards,
Bill