How to Create ticket from service desk to service desk using webhooks?

Jakeer

Hello Team,

How can we create a ticket from one JSM Instance to another JSM instance using Webhooks?

Any quick suggestions will be more helpful?

Thanks,

Jehan Bhathena

Hey @Jakeer ,

You can use Jira Automation if you'd like to achieve this with minimum effort.

If the JSM project is on the same site, then you can use the "Create Issue" Action and pass the trigger issues data via the action.

If it's in a different site, then Jira API should be the approach I'd take. You can use the create Issue API and pass all the info in the body from the original issues content.

There are some free plugins available in the market place too that let you achieve issues creation without having to pay extra for it.

Do let us know if this helps, if I may have misunderstood the requirements please feel free to reply back to this thread.

If this thread helps please mark this as Accepted for more visibility to the other community members