Creating new Field Configuration, fields are already set to required.

Question

Hello,

When I create a new Field Configuration and go in to make fields show/hide & required/optional, I have 5 fields that ALWAYS are set to "REQUIRED" without me choosing. And it is 5 fields I don't want required. It forces to pick "OPTIONAL" on all 5 individually. Please help on how to remove these 5 fields being set to "REQUIRED" by default when creating a brand new Field Configuration.

Examples of some of the fields that are set to REQUIRED are "First Name" and "Last Name".

System field "Priority" is set to REQUIRED as well.

Jira Data Center Version 9.5

Yamam Al Ghourani[ServiceRocket] · Answer

Hi Jeran!

As C_Derek mentioned above this looks related to the default field configuration.

see here: https://support.atlassian.com/jira-cloud-administration/docs/specify-field-behavior/#:~:text=for%20more%20information.-,About%20the%20Default%20Field%20Configuration,-When%20Jira%20is

Derek Fields _RightStar_ · Answer

Look at the Default Field Configuration. Someone probably set those fields to be required in that Configuration and when you create a new Field Configuration, that is the one that it copies from.