Linking the issues with the Issue Key.

Question

Hi Team,

We have some requirement in Jira for Linking Issues with the Issue Key we list.

Story: We are using JSM and JWM for this process. 
We have Approval Stages in JSM and process flow in Work Management where assignee's do the work and transitions.

So by JSM we have like 5 request types. 1 Parent and other 4 childs. 
Firstly the parent request will be created and gets approved and a ticket is created in Work Management Using Automation and the assignee will work on with some transitions and will need some documents from Customer, So they mail the Customer for the documents along with the Parent Issue Key and the customer will create a ticket on the 4 children request type in which assignee mentioned and so.. We have created a custom field box for all four child with the Parent Issue Key, So Once they submitted the form and it has one approval process and after completed it goes to Work Management Child Issue type.

So Now we need the Child issue to be linked to the Parent ID which they Submitted. 
We want to do this either by Setting or by Automation ?

Suggest any ideas for making it betterment

Santhosh Raj_ur59s4 · Answer

Do we have a Solution @Murat Seven

Santhosh Raj_ur59s4 · Answer

Yes Waiver can be created independently.
Moreover all those are Standard Issue types.

If you see the first question above it would start from JSM --> JWM @Murat Seven

Murat Seven · Answer

Hi @Santhosh Raj

I have two questions related to the topic:

* Is "Waiver" and "Source" within the hierarchy of the issue, or is "Waiver" considered a subtask?
* Can "Waiver" be created independently of the "Source" issue?

In my opinion, You can create a "waiver" issue with a self-transition within the "Source" issue. In the self-transition, you can display a screen containing a custom select list, prompting the user to choose one of the values ("Waiver," "TER," "CER-1," or "CER-2"). After this process, you can automate the triggering of self-transition statuses and use if-condition blocks to create and link tasks based on the selected value from the custom select list.

Hope this helps.

Best,

Murat Seven