deactivated my account

Question

Hi

I have a problem with my account could u support me?  i need to activate it again.

I received this message when I tried to log in with my account for this email mohmed.ismaail@gmail.com

you don't have permission to access this content.

It looks like your account has been deactivated.

We've sent you an email with details of who to contact to get more information about this.

Andy Heinzer · Answer

@Mennatallah_ah The response to that case doesn't come to me.  I'm afraid your comments here in Community are not being posted to that support ticket.  My teammate is the assignee of your support ticket.

You should have received an email explaining why we require this level of documentation from Rodrigo on 10/Nov/23.  In that email it explains this in more detail:

The documents are needed as there was a match against the U.S. Government regulation - Consolidated screening list. Note that some matches may only be an indicator of a potential restricted party, not a 100% match.

* As mentioned on the International Trade Administration website;"In the event that a company, entity, or person on the list appears to match a party potentially involved in your export transaction, additional due diligence should be conducted before proceeding."

In this sense, we're just trying to prove that this is a case of misidentification and this is why in order to clear the person's account, we request a copy of the two identifications (2).

Official documentation includes, but is not limited to, a government-issued driver's license or identification card, passport, utility bill, mortgage or bank statement, etc. Please make sure your full name and address are clearly visible.

I'm sorry that we can't unblock your account without the needed documents. You can conceal any sensitive information on the identification with the exception of your name and address. Also, rest assured that the proof of identification will be purged from our systems automatically.

Please don't post your identifying documents here to community, but instead reply to the email you received from Rodrigo to have these included on that support ticket.

Mennatallah_ah · Answer

hello @Andy Heinzer  I sent u an email but u didn't reply please check and answer on my questions.

Mennatallah_ah · Answer

why do you need My ID or Passport ID this is a Jira account, not FB could you clarify, please?