How to auto assign ticket to reporter if Assignee is set to Automatic during creation?

Question

First off, I've turned off Unassigned in my project as tickets can get lost.

Issue: Whenever someone creates a ticket, it gets automatically assigned to me if they didn't specify who the assignee is as I'm the Project Lead. I tried using Automation to reassign the ticket to the reporter if it's not specified, but it doesn't trigger it because we don't allow unassigned. There's no criteria that says "Automatic" either, so I'm at a loss on what to do other than allowing "Unassigned".

I only want the ticket to get assigned to the reporter if one is not specified.

Kitty Lee_1vcuwc · Answer

So the problem with removing that part is the fact that it'll reassign the issue to the reporter during creation. I only want that to happen if the reporter didn't assign it to anyone because a lead can create issues for others. I think the only way to resolve this is to turn ON Allow Unassigned

Kitty Lee_1vcuwc · Answer

I will try that and see how it goes. Will report back on my next sprint planning meeting!

Esteban Diaz · Answer

@Kitty Lee ...

I understand....

In this case your automation seem to almos right ... but it is not been executed 'cos you've got an IF sentence that checks if the isssue is not assigned .... try to remove that part .... so the issue will be created and assigned to you by default, and then the automation will re-assign the issue to the reporter...

Cheers,

Esteban