Failed to push to remote repository

Question

Hello, I'm receiving the following error when trying to push code:

Remote: [ALERT] Your push failed because the account 'USER' has exceeded its
Remote: [ALERT] user limit and this repository is restricted to read-only access.

There should only be 4 people on the account so im not sure why it's saying that the user limit is exceeded.

Patrik S · Answer

Hello @Brandi Ude ,

If you are referring to the workspace you provided when creating this question (p********_p***********r), that is a personal workspace that is attached to the user account (see Difference between shared and personal workspace), so I'm afraid you will not be able to get ownership over it.

One alternative, if you have admin access to the repository you want, is that you can transfer that repository to a different workspace by using the Transfer Repository Ownership feature.

Thank you, @Brandi Ude !

Patrik S

Brandi Ude · Answer

Thank you for the info Patrik. I followed your directions and am now realizing that the workspace I'm trying to access belongs to a former employee at my company who hasn't worked here in years. Is there anyway to transfer the ownership of a workspace to my account?

Patrik S · Answer

Hello @Brandi Ude and welcome to the Community!

As announced in our Blog post , Bitbucket Cloud has changed our billing model. In this new model, any user that is a member of a workspace, regardless of their content access is counted towards the billable users.

If you need to reduce the number of users within your workspace, please go to:

Workspace Settings > User Directory > use action under Activity row to remove any users that no longer need to be part of a workspace.

For workspaces on Free plan, your number of workspace members should not exceed 5.

Alternatively, you may upgrade your plan to a paid plan to be able to collaborate with a larger number of teammates. For more information please refer to 
Manage your plan and billing | Bitbucket Cloud | Atlassian Support.

Thank you, @Brandi Ude !

Patrik S