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Would like to send an email after one of my several subtasks are marked done

Jerrod Van

I have an automation that when helpdesk changes a request type to this automation it will create a bunch of sbutasks.

When value changes for : customer request type

If" customer request type equials : end-user- on-boarding

Then create a new subtasks.. Then i have about 7 subtasks.

What i am trying to do now is after one of those subtasks is marked " done" i want it to send information via email to a user. I have tried another if statement under the subtasks but it doesnt seem to work .

Accepted answers

Bill Sheboy

Hi @Jerrod Van

You probably do not want to do those in one rule, because the subtask will move to Done later...after some time.

Please try adding another automation rule, triggered on transition to Done and checking the issue type equals subtask, and then sending the email.

Kind regards,
Bill

All comments

Bill Sheboy

Hi @Jerrod Van

You probably do not want to do those in one rule, because the subtask will move to Done later...after some time.

Please try adding another automation rule, triggered on transition to Done and checking the issue type equals subtask, and then sending the email.

Kind regards,
Bill

Jerrod Van

Is there a way to send the email with the details from the comment from the subtask to that user?

Also just to follow along with what you stated before, i tried creating a new automation

When" issue transitioned

From :open

To: Done

However not sure what you mean by checking the ssue type equilas the subtask.. Do i use a new condition for that ?

Bill Sheboy

Yes, that is correct. The outline of your second rule would be:

trigger: issue transitioned to Done
condition: issue type equals Subtask
action: send email

I am unclear which comment information you want to send in the email. The most recent comment would be:

Please look here to learn more about that smart value:

https://confluence.atlassian.com/automation/jira-smart-values-issues-993924860.html

Jerrod Van

So i have that set but i have 7 subtasks and i only want one of the subtasks to email a certain user when marked " done".. So i think i need another condition dont i?

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