How can I have users who are not in jira-software-users view scrum boards?

Mary Peek_9vh1em

I have created a number of scrum projects and I'm finding that users who are not members of the jira-software-users group cannot view the default boards. These are users who are in either jira-core-users or jira-servicedesk-users groups. They all have the browse permission on the scrum projects so they can go to the projects and see the issues, just not the boards. I've also checked the share settings on the filters for the boards. They are set up to be shared with anyone who has browse permission for the project.

Any idea what might be going on?

Nic Brough -Adaptavist-

This is because of the licence model.

• JIRA Core provides projects and issues (and the latest version has an experimental simplified board function too), as well as JQL, basic reporting, a plugin framework and, and, and...
• JIRA Service Desk adds portals, queues, a simplified customer interface, and SLAs
• JIRA Software adds Scrum and Kanban boards

Both Service Desk and Software work by looking at "Core" projects and issues, and layering more functions and data over them.

Your problem is that you have users who are only Core users.  Because they are not JIRA Software users, they can't use the Software functions, like boards.  If you want them to see the boards, you need to grant them the permission to use JIRA Software.