Periodically notify customer of existing ticket status

Michael Russo

Hi,

I have an SLA of "Status update interval = every 8 hours (in ticket)".  I'd like to automatically comment or email/notify to the customer, even if nothing has been actioned/changed in the ticket.  Is it possible to do this with an automation rule?

Thanks.

Tej_r8jhlw

Hi Michael,

I think you can achieve this by using this plugin 

https://marketplace.atlassian.com/plugins/com.codebarrel.addons.automation/server/overview

or 

https://marketplace.atlassian.com/plugins/com.atlassian.plugin.automation.jira-automation-plugin/server/overview