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Account deactivated after updating win11 login password

fu_pow_seng

What I did:

1. Changed my SSO password per prompting from my organization. We are required to change passwords quarterly, I am guessing like many orgs.

2. Tried to do a Fetch in Sourcetree

What Happened:

Fatal error authentication failed invalid user and so on.

3. uninstall and reinstall Sourcetree, with the hope that it would prompt me to log in and I could update the credentials from there.

3a. That didn't work, Sourcetree is still trying to use old pass and getting auth failure

4. Log in to Atlassian site to try and find answer to my problem

5. Noticed that my current login on Sourcetree is different from the login on this account

6. Attempted to switch account on Atlassian community site. Error message ensued:

It looks like your account has been deactivated. We've sent you an email with details of who to contact to get more information about this.

7. Wait for email to show up

NO EMAIL SHOWS UP, and yes I checked all the folders including Junk.

Background = the latter email address (v-ashearer@<redacted>.com) is aliased in Exchange/Outlook/MS365 to my regular email, ashearer@<redacted>.com

The v-<name> email address was when I was a contractor, but later I was hired full time and my email address switched to just <name>, i.e., the same email minus the "v-" prefix. So while there are two accounts, they are in fact for one person, namely me.

Accepted answers

Theodora Boudale

Hi Andre,

I can see the two Bitbucket Cloud accounts in our system:

The one that starts with v- is currently deactivated. According to our system, the deactivation (this could have also been an initiation of account deletion) was done long before Friday by one of the Org Admins.

The domain of your email address has been claimed by your company, so Org Admins can deactivate or initiate the deletion of Atlassian accounts (which will also result in the deactivation or eventual deletion of the Bitbucket account).

The one that doesn't start with -v is currently active.

Both accounts have access to the same workspace.

If SourceTree still uses the old account, this explains the error you see since the account is inactive. You will need to add the second account instead.

Please keep in mind that any activity like pull requests and comments will still be associated with the old account.

Please feel free to let me know if you have any questions!

Kind regards,
Theodora

All comments

Theodora Boudale

Hi Andre,

I can see the two Bitbucket Cloud accounts in our system:

The one that starts with v- is currently deactivated. According to our system, the deactivation (this could have also been an initiation of account deletion) was done long before Friday by one of the Org Admins.

The domain of your email address has been claimed by your company, so Org Admins can deactivate or initiate the deletion of Atlassian accounts (which will also result in the deactivation or eventual deletion of the Bitbucket account).

The one that doesn't start with -v is currently active.

Both accounts have access to the same workspace.

If SourceTree still uses the old account, this explains the error you see since the account is inactive. You will need to add the second account instead.

Please keep in mind that any activity like pull requests and comments will still be associated with the old account.

Please feel free to let me know if you have any questions!

Kind regards,
Theodora

fu_pow_seng

Hi There, I realize this was about a year ago, but I just saw this. I don't see any steps in the above that I could use to know what I need to do to get sourcetree to use the current account. What should I do, in terms of menu path and config options, to clear out the old account and put the new one in its place?

Theodora Boudale

Hi Andre,

In SourceTree for Mac there is an icon of a circle with an arrow next to it, right above the repository list. If you select that and then select Accounts you will see all the added accounts, and you can remove an account from there.

In SourceTree for Windows you can select the menu Tools > Options > tab Authentication. If you click on an account that is already added there you will see an option to delete it.

If you interact with the repos via HTTPS (instead of SSH), the username of a Bitbucket account may be part of the repositories' remote URL.

You can change that if you:

Open a repository in SourceTree
Select Settings
Select the tab Remotes

Note the URL and check if there is a username after the https:// part. You can edit the URL and change the username.

For any issues specific to SourceTree, you can create a question in the SourceTree collection here:

https://community.atlassian.com/t5/Sourcetree/ct-p/sourcetree

Kind regards,
Theodora

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