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Automation: Could not find create meta data for project/typeId

G. De Fazio

Hi, I create an automation that create a ticket in a Jira Software project:

- I have a ticket in Jira work (Project id: 10109)

- I change the status of this ticket in "Escalated"

- the automation must create a ticket in jira software (Project id: 10108).

The problem is that the automation answer with this error:

Screenshot 2023-10-20 135947.png

can anyone help me with this issue?

Thanks,

Giuseppe.

Accepted answers

Jack Brickey

Could you please share screenshots for your automation rule and the audit log that results when an issue is escalated?

All comments

Jack Brickey

Could you please share screenshots for your automation rule and the audit log that results when an issue is escalated?

G. De Fazio

Hi Jack,

thanks for your answer.

Here the screenshot of the automation and the transcription of the log:

escalation error.png

------------------------------ LOG -------------------

Dettagli azione:

Condizione ticket
Ticket risolti:
SILRL-5

Azione log
Log
Progetto: 10108

Blocco If
Ticket risolti:
SILRL-5

Collega ticket
Errore durante il collegamento di ticket
: È richiesto almeno il parametro 'ID' o 'chiave' per identificare un ticket.

Blocco If
Ticket risolti:
SILRL-5

Crea branch regola/ticket correlati
Nessun ticket correlato trovato.

-------------------- END LOG ----------------------

Giuseppe.

Bill Sheboy

Hi @G. De Fazio

Adding to Jack's answer...

The error seems to indicate a problem with issue linking; specifically that the value used to link the issues is invalid.

Please show the details of where the issue link is attempted, and the source of the value used to link the issues. That may indicate the cause.

Kind regards,
Bill

G. De Fazio

but the issue is not created, the error is in creation step, the one before the link.

Giuseppe.

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