We have a group that uses an email service and box to generate and work tickets.
We have another group - that uses workflow. However, when they work tickets they are responding from their own emails vs a project email. This is problematic as if there is an outage or users are OOO there is no communication.
The ask is can an email be setup for a project, but not allow ticket creation? As tickets are worked emails would be sent and could be responded to.
I was initially told that it's sort of an all or nothing setup, but wanted to ask the community to see if there were any alternatives.
