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Does anyone have a contact phone number for Atlassian sales?

Sandy Johnson

We currently use Confluence and are interested in JIRA. However, all our questions submitted through the website have not been responded to and calls to their U.S. offices only get an automated reply sending us right back to the website.

It is rather frustrating.

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Nic Brough -Adaptavist-

Atlassian don't really do sales in the way you're thinking they might, and they simply don't pick up the 'phone because it rings. Generally, you will need to go through the website to get contact with them.

I'd suggest describing what you want from them here, we might be able to give you a working route to the information or people you need to talk to.

unknown

Go to their support page. It works well. They respond in a few hours: https://support.atlassian.com/help/

Craig Nehrkorn

I cannot find a phone number of technical support / billing issues nor can I get anything but canned auto-responses from email / chat support? Please share or advise. The issue seems to be that no US bank issued credit card will go through the Atlassian online payment system.

Steven F Behnke

Our credit cards go through just fine. This must be something specific to your bank.

CozyLife

You can call (415) 701-1110 and push 1 for sales. If you need something else, try a different option. Even if you can't talk directly with the department you need, get the rep to call you instead.

carlos lugo

For anyone stumbling across this post from a websearch,..

If you're thinking you can talk to someone helpful over the phone you are dealing with the wrong company. Atlassian doesn't do that, ever.

unknown

You can call (415) 701-1110 and push 1 for sales. If you need something else, try a different option. Even if you can't talk directly with the department you need, get the rep to call you instead.

carlos lugo

Atlassian does not answer their phone, only voicemails, and more delays. There is no such thing as a timely response from this company. They have never learned the definition of customer service. We're paying $50k/year and we can't even get someone on the phone.

I don't know how these people stay in business.

Margaret Madaras

Similar situation I am trying to renew my subscription and have been hours waiting on the "customer service" line that never gets answered. You think they would make it easy to pay??? I'm going to be looking for a replacement cloud immediately!

carlos lugo

Sage advice.

Nic Brough -Adaptavist-

Why? If you go to my.atlassian.com and click the "renew" button, you get a renewal. The basics work. Where is it going wrong for you?

TJ Marbois

nope.... no renewal options for this plan...

Michael Hung

Ticket submitted at 9am and no response from support for 6 hours - they just disable your deployment with the only option to contact support to reactivate.

Nic Brough -Adaptavist-

They only do that after warning you several times when you have not paid the bill.

Joel Kleppinger

That's assuming the email address that they warned is still working. If it's not working, they don't reach out through other means.

Nic Brough -Adaptavist-

What "other means"? If the contact details are no longer valid, what are you expecting them to do?

If you read the T&Cs, you'll see that it's your responsibility to provide valid contact details for accounts. Yes, it's well buried, but it's also a common-sense assumption when you're getting services from an organisation.

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