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Automation on Status change to done when Resolution is set to Done for Story ticket type

Bijal Patel_nilr41

I am trying to set an automation when Resolution is set to Done then change the Story ticket status to Done from Closed. I have tried with simple if-when-then logic but our Story workflow doesn't allow status to transition directly from Closed to Done.

Thus I am following the workflow transition i.e. Blocker-->Dev Testing-->PO verification-->Done. But then getting the below error msg, " Destination status could not be resolved. If using a smart-value ensure this resolves to a numeric status ID or untranslated name for issues (with current status)".

I was able to perform the same sort of automation with the Bug ticket type, but the automation kept throwing errors for Story type. Please advice, if there is a workaround or if i am missing something here. Thank you in advance!

Status change automation.PNG

Accepted answers

Bijal Patel_nilr41

Solution: What worked for us:

Adding Automation for Jira user in project role "atlassian-addons-project-access".

In other words, adding the above condition in the workflow transitions for Story ticket type.

All comments

Mikael Sandberg

What does your workflow looks like? When are you setting the resolution? Normally the resolution is set as part of a transition since that field becomes required when it is added to a screen.

Bijal Patel_nilr41

@Mikael Sandberg - I have attached the workflow for your review.
We are using Resolution Jira system field.

Condition formatting is implemented when transitioning to "Closed" status, Popup window shows up for a user to provide a reason for closing the ticket out.

User should only be choosing "Closed" for special cases e.g. Duplicate ticket, Cancelled Requirements, etc.

In our case; User is selecting "Closed" as a ticket status and in the resolution field they are selecting "Done".

What I am trying to do here is : When resolution is Done/fixed/pass/resolved then change the Ticket status to "Done" instead of "Closed"

story WF.PNG

Boldizsár Vermes

@Bijal Patel, it seems that the automation could not move the issue from Closed status to Blocker. Is it really a valid transition? Are you able to move the issue from Closed to Blocker manually?

Mikael Sandberg

You said you had a similar automation for bugs that works, correct? And are both bugs and stories using the same workflow? Does the global transition to Blocker have any conditions on it?

Tim C_i4lu7p

Hi @Bijal Patel

I'd suggest adding a direct transition from "Closed" to "Done" (called 'auto-close' or something) and make sure there's no screens, conditions or validators on that transition.

Alternatively, you could share the existing transition to "done" (from the "closed" status) assuming there's no screens associated with it and/or any conditions or validators are true.

The "Resolution" field should only be set on transition to Close. Hence, use this transition to trigger your rule and then check whether the resolution field is set to "Done". If so, then automation should transition to "Closed".

The following works fine for me...

Screenshot 2023-10-17 085905.png

I hope this helps?

Thanks,

TC.

Bijal Patel_nilr41

@Tim C - I have tried this but getting the same error msg. See below.

Tim C_i4lu7p

Hi @Bijal Patel

Did you add an extra transition directly from "closed" to "done" in your workflow(s)?

Bijal Patel_nilr41

@Boldizsár Vermes - Yes, I can manually moved the issue from "Closed" to "Blocker". Infact it can ONLY move to "Blocker" stage when the issue is "Closed". see below:

Bijal Patel_nilr41

I would, but unfortunately we are not allowed to make any modification to the existing workflow. And that is why I am looking for a workaround

Boldizsár Vermes

@Bijal Patel, can this transition be restricted to some role or similar? Could you try to switch the Actor of the role among the Role details to yourself?

Bijal Patel_nilr41

Solution: What worked for us:

Adding Automation for Jira user in project role "atlassian-addons-project-access".

In other words, adding the above condition in the workflow transitions for Story ticket type.