How to add Service Desk agents directly?

Peter_rloq7r

Is there a way to add Service Desk agents directly rather than the "+Invite Team" button?  I have an Active Directory group that contains the team members who should be agents.

• I have added the AD group to the "Service Desk Agent" permissions.
• I have added the AD group to the role of "SERVICE DESK TEAM".
• When I attempt to use the "+Invite Team" to a member, I get the following error: "The underlying directory 'Active Directory - Primary' is fully read-only."

As a further test, I attempted adding an individual user to both permissions.

However, it still will not grant agent access to anyone.

Mark Bensfield

Were you able to figure this out, Peter?

I'm evaluating Service Desk 3.2.3 and not able to add users via the Invite Team button because my user directory is a read-only Active Directory configuration.