Issues with creation on a rule.

Question

Hello Every one, hope you doing well, we start a projet with JSM for our enterprise and we need to create a rule who say to notify us when one ticket is create more than 30 days and don't have a rapporter or all tickets that are not closed more than 30 days.

Someone can help me please.

Mohamed Mbaye · Answer

Hello @Natalya Ozhigova, @Holger Rösch , I come to you again to ask your help, I'm trying to create a rule so that all the tickets from the rule above can be grouped in a single email but I'm not succeeding.

Do you have any idea please ?

Thanks

Bill Sheboy · Answer

Hi @Mohamed Mbaye

Just checking if your question is answered and the rule working as expected.

If so, please accept the answer(s) which helped you.  That will help others in the future know if there are relevant answers when they have a similar need.  Thanks!

Kind regards,
Bill

Mohamed Mbaye · Answer

Hello @Natalya Ozhigova

I try your solution and its works very well, thanks you for your answer  :)

Best regards.

Mohamed.