Changing Swimlanes based on the due date

Question

Hi Team,

I have created an automation to assign the due dates to an issue automatically based on the priority once an issue is created.

But now I am looking a way to automate the process of changing the issue swimlane based on the due date. Idea is to change the swimlane once the due date is passed.

Bill Sheboy · Answer

Hi @Nikhil Sanampudi

Just following up to check if you solved this by modifying the rule, or if you needed other assistance.

If this not solved, please post an image of your complete automation rule, images of any relevant actions / conditions / branches, an image of the audit log details showing the rule execution, and explain what is not working as expected.  Those will provide context for the community to offer ideas.  Thanks!

Kind regards,
Bill

Tim C_i4lu7p · Answer

Columns are based on the current "status" of the ticket.

You could create a status called "Late" and automatically move tickets to that status when the curent date has gone past the due date.  However, that's probably not good working practice and gives a problem of where does the ticket go if/when the due date gets updated to be another date in the future.

Swimlanes would definitely be my recommended approach (and probably colour coding cards based on lateness too).

Nikhil Sanampudi · Answer

Is it also same for the columns?