Special language doesn't work with smart value

Question

I have try to smart values with LookupIssues

For example has field name is Story Points

==> Success, value = 38

For example has field name is Nỗ lực thực hiện (MD)

==> Success, value = 0

I don't know why value return 0.
Any thing suggest for me?

Bill Sheboy · Answer

Thanks for confirming the field, and that is unfortunate about the Data Center implementation of Lookup Issues.  (Originally, the Jira Cloud version also only supported a few fields...and the rest were added about a year later.)

Depending upon how you want to use that field sum, you have 2 possible work-arounds at this time:

* If you want to edit an issue using that sum: Create JQL to find your issues, use a Send Web Request action to call the REST API function to search for the issues, and then you can easily sum on the response.  https://community.atlassian.com/t5/Jira-articles/Automation-for-Jira-Send-web-request-using-Jira-REST-API/ba-p/1443828
* If you want to send that sum in an email or message: Use a branch or scheduled trigger with the bulk-handling feature of Jira Server/Data Center automation rules: https://confluence.atlassian.com/automation/run-a-rule-against-issues-in-bulk-993924653.html

Minh Ngô_sagf3i · Answer

I sure that is number filed but Jira Data Center not support Automation for custom_field

I found the information for this. Because Automation for Jira Data Center not support for custom_field:
https://jira.atlassian.com/browse/JIRAAUTOSERVER-877?filter=98700

Minh Ngô_sagf3i · Answer

Thank , I have checked my version

I am using Jira Data Center v9.4.0 and plugin Automation for Jira version 9.0.2.

Both of them supported smart values and automation rules, lookupIssues. But I think plugin Automation for Jira just support Lookup Issues Action in version 9.0.2, so new features is working not same in Jira Cloud

I have checked the field name in API and it is corret is Nỗ lực thực hiện (MD.
I have tried use customfield_xxxx but it is not working.

I found the information for this. Because Automation for Jira Data Center not support for custom_field:
https://jira.atlassian.com/browse/JIRAAUTOSERVER-877?filter=98700