Lost all repositories, can't add my key to my account

Oldřich Kučina

Hi, I have lost all my repositories in several accounts. Also I can see 2 workspaces in one of the accounts, but every workspace is empty. Also I had a custom domain email, which I converted to my main google account (in bitbucket settings, little while ago), but unfortunatelly now i can't see any repositories in any account nor workspace. And can't login to old email with custom domain (does not exists).

I am also unable to add my ssh key, it says "Someone has already added that SSH key". Also I have two unwanted accounts due to google aliases, one with dot in my name and one without. I would prefer one account, but now i am scared to delete any of that, I dont want to loose all my repos. I can still access some of the repositories by the APP password. 

Is there any way to get support from anyone in bibucket to merge my accounts and get my repos back?

Syahrul

G'day @Oldřich Kučina 

Typically, this issue occurs when you use a different email address to log in to your old account and then log in with an alias email, inadvertently creating a new account.

Consequently, you may no longer see the old repository. To resolve this, you'll need to determine the old email address you used to log in to Bitbucket. You can do this by referring to our knowledge base article titled 'Email address transferred to a new account.'

Regarding the SSH keys, it appears they have already been added to an existing Bitbucket account, making it impossible to add them again. I suspect that it's added to your old account, so once you figure out a way to log in to your old account you can remove the keys. Otherwise, you need to regenerate a new SSH key.

I hope this helps.

Regards,
Syahrul