Ability to fetch attachments from Jira issue and send to Freshservice via Rest API

Ward Schwillens_ Schwillie

I am working out the Rest API integration with our company's Freshservice cloud. I am able to create a Jira issue from Freshservice in Jira software (Cloud) and send updates in both directions. 

The hump I encounter relates to sending over an attachment that is attached to the Jira issue to Freshservice, as Freshservice API needs a file location to fetch the attachment from. 

Is there a way in Jira automation to fetch a (the latest) added attachment from the Jira issue, and store it somewhere, E.g. on a Sharepoint folder and then call the Freshservice API that get's it and uploads that attachment in the Freshservice ticket or in a note to the ticket? 

 

Thanks for your suggestions!

Erin Quick-Laughlin

I believe you can pull attachments if the FS user account has permissions, using the rest path in  https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issue-attachments/#api-rest-api-3-attachment-content-id-get 

Haven't used it myself, but PostMan seems to return a file. 

To get attachment IDs, I would try #1 if automation is initiated in FS, #2 if initiated in Jira

1. first make a call using the rest path in  https://developer.atlassian.com/cloud/jira/platform/rest/v3/api-group-issues/#api-rest-api-3-issue-issueidorkey-get  which returns JSON that will include an array of attachments and their IDs

-or-

2. send over the ID(s) from JIra when pushing to FS 

I'm not sure about how to get the last attachment.  The closest I could find (for the Jira Automation side) was this:  https://community.atlassian.com/t5/Jira-Software-questions/Get-last-added-attachment-to-issue-using-smart-values/qaq-p/1479825#M123079 but it looks like it didn't work for them as expected since .last refers to the place in the list, not the greatest ID.

HTH!

Erin