Can you default a field based on the Request type without automation?

Calvin

Hi everyone, I have one issue type with two Request types connected to it. This is working great, but there is one field where if its using a certain request type its pretty obvious what its going to be.

For example if its a "Hardware Request" then I have a field with hardware/software/etc I could just pre-fill that with Hardware instead of getting the agent to do it. But I don't want the field to be default entirely as it will always show hardware even on a software request.

Not sure if I'm missing something, or it is an automation thing. I do have a feeling I may not exactly following the process (as in might as well get rid of hardware/software field if we have that separated in request type) but it sort of has other uses (including reporting) so was hoping to keep it.

Thanks!

 

Giovanni Melai_uleent

Hi @Calvin,

sure this is possible, for a specific Request type you can preset a value for a field (or more than one if you like). When configuring the Request form and you add the field you can select the value you want.

In the example below I used the Priority, but you can do the same with other fields.

I hope this helps