URLs within Automation emails

Beth Wilkinson

I have created an automation that will send an email to specified users when documents have been attached to the subtask. 

Everything is working as expected except that when you click on the URL within the email, it states that "You don't have access to this issue". This happens even with the administrators of the project. 

Any suggestions on what might be happening or is this a bug? 

Giovanni Melai_uleent

Hi @Beth Wilkinson ,

I think you can try to substitute 

{{url}}|{{key}} - {{summary}}

with

<a href="{{url}}">{{key}} - {{summary}}</a>

Even if I'm not able to reproduce the behavior it seems to me that the link is created in the wrong way.

I hope this helps