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Jira automation ping users with special characters in their account ID

Collin Roberts

Hello,

I am trying to create an automation where I need to ping a user that contains special characters in their accountid found in their profile.

Would look something like this as an example at the end of the URL.

/ViewProfile.jspa?name=c+roberts12345

I tried there examples, but neither seem to work. Any advice?

[~c+roberts12345]

[~"c+roberts12345"]

(both just paste comment showing all text.)

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David Blank

Hi @Collin Roberts and welcome to the Atlassian Community!

Would you share screenshots of the smart value you are using for the User and how you are pinging them? (ex. Slack, Email, @-mention)

David Blank

@Collin Roberts this is the smart value I use to tag the assignee of a given issue in the comments:

[~accountid:{{issue.fields.Assignee.accountId}}]

Collin Roberts

Hello, @David Blank

Here is a screenshot of the example. I am trying to @-mention a list of users that are not mentioned within the issue in other fields such as assignee. Screenshot from 2023-09-26 14-10-49.png

Doing so results in the below.

Screenshot from 2023-09-26 14-14-34.png

Bill Sheboy

Hi @Collin Roberts -- Welcome to the Atlassian Community!

As David described, you will need the accountId value for each of those users.

As you note they are not associated to the issue in any way, such as an issue field, you will need to hard-code the values.

Kind regards,
Bill

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