[Email Automation] unable to use {{lookupIssue}} for smart value {{priority.name}}

James Warrington

Currently I'm trying to create an automated email that provides information overview regarding open issues. I've created a {{lookupIssue}} to filter the tickets. The lookup filter works and im able to display info from fields such as "summary, assignee, reporter.name, status.name" however, {{priority.name}} doesn't return a value.

 

<table>
{{#lookupIssues}}
    <tr>
        <td>
            <p>{{created}}</p>
        </td>
        <td>
            <p>{{status.name}}</p>
        </td>
        <td>
            <p>{{priority.name}}</p>
        </td>
    </tr>
{{/}}
</table>

Joseph Chung Yin

@James Warrington -

Welcome to the community.  

((priority.name}} smart value syntax is correct. 

You can use the command below to determine if priority is there for your lookup issues in question.

https://<yourinstanceurl>/rest/api/2/issue/<issuekey>?expand=names

 Hope this also helps.

Best, Joseph Chung Yin

Jira/JSM Functional Lead, Global Technology Applications Team

Viasat Inc.