I want to make a report, but my tickets does not get 'solved'.

luc_2pxd2s

Hello all,

Our tickets are entering our system i an "open" column. I want that the tickets get the status solved if i move the ticket to the column "Gereed" (Ready in dutch). How can i do this?

Is it also possible to make automatically an update time stamp in the ticket if i move the ticket in the columns in between "open" and "ready"?

Thank you!

Trudy P Claspill

Hello @luc 

Welcome to the Atlassian community.

Each column represents one or more Status values that can be assigned to the issue. Can you show us the Columns configuration page for your board so we can see what Status values are associated with the Gereed column in your board?

Statuses also belong to a Status Category. There are three Status Categories. They are color coded so that when you look at a Status value you can identify by its color its Status Category.

Category	color
To Do	gray
In Progress	blue
Done	green

 

When an issue is changed to a green Status is is considered "solved". Is the status in the Gereed column a green status?

What type of project are you using? Go to Projects > View all projects, and tell us what the Type column says for your project.

What type of report are you trying to create? Are you using a built in report? If so, which one?