I have a user asking why there's a green check mark for their sub-task that has never been resolved.
Looking at the forum here: https://community.atlassian.com/t5/Jira-questions/JIRA-shows-the-green-tick-next-to-sub-task-when-its-state-is-IN/qaq-p/1123298 the green check seems to stick around if the ticket was changed from a resolved state to another in-progress type state. However, the user never used the resolved state.
The history of status has gone from To Do to In Progress to Review/Approval to To Do to Blocked/On Hold.
Can anyone provide some insight on why the sub task might incorrectly showing a green check, with a non-resolved resolution?
Thank you
Hi @James Cheney and welcome! Does your Blocked issue actually have a resolution set?
it is currently set as 'unresolved', along with the other four issues in the sub-tasks
Hi @James Cheney
Welcome to the Atlassian community!
This has happened to me and was due to the "Status Category". If you go to your Statuses in Settings you should see the the Category to the right of the status like this:
For me, when I edited the Status and changed the Category for my On Hold status from "Done" to "To Do" it resolved this.
hmmm.... and the status shows blue which means it's the In Progress status category...
That was helpful to take a look at, thank you
I looked at all the statuses the ticket had been in, and none of them were in the 'done' category. It appears the ticket is using a different status than purely 'On Hold' - although I did see that in there, with the 'Done' category.
The 'Blocked/On Hold' status it's currently in is associated with the 'In Progress' category.
Yeah @Laurie Sciutti had a good observation below that the status itself appears blue because it is In Progress category. What if you change another subtask to Done, does it appear the same way?
I created a test ticket, and ran through several status changes, from 'In Progress' to 'Blocked/On Hold' to 'Review/Approval' to 'Done' and refreshed the page that showed the sub-tasks each time. The only status a green check came for was the 'Done' status. 'Blocked/On Hold' stayed with the blue tag and no check appeared
Just to be 100% sure, is the resolution field actually empty or is there an incorrect resolution called 'unresolved'?
Might be worth checking the post-actions of the workflow transitions that lead to this status as well.
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