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Retrieving an attribute value from an Assets field

Dirk Ronsmans

Hi,

So I have some object with a "group" attribute.

I'm trying to retrieve (thru automation on Datacenter) the value of this group attribute to store it in a (multi) group picker.

Right now when I Log the {{customfield_xxxx}} value it does return my object label and key like "Test (Ci-123)" however trying to get an attribute value never seems to output anything.

My attribute name is "User Group" and i've tried

{{customfield_xxxx.User Group}}
{{customfield_xxxx.[User Group]}}
{{issue.customfield_xxxx.User Group}}
{{issue.customfield_xxxx.[User Group]}}

but the output remains empty.

It seems that on Cloud i can get some more details but on DC I just can't seem to find the syntax.

Anybody got an idea?

Accepted answers

All comments

Wouter van den Berg_xzpt7s

Hi @Dirk Ronsmans

I am not sure if you have tried {{customfield_xxxx"User Group"}}.

Can you share a screenshot of the User Group attributes. Assuming it's not a reference towards an Group object type.

Dirk Ronsmans

I had not tried that syntax yet, but unfortunately it gives the same result.

Just a blank output.

This is my current object definition.

2023-09-11 11_41_24-Assets - Jira ServiceDesk - TEST.png

Wouter van den Berg_xzpt7s

Hi @Dirk Ronsmans

Within DC it looks like the User Group is actually a reference to the actual groups a user is a member of. In Cloud you can use the Group information but it's not Automatically added.

However, in this case you can use the IF/ELSE statement in Automation with a check if a user is part of a group. Unless somebody knows how the Group information can be retrieved within a custom field that is referencing object information that is referencing the groups in Jira.

Screenshot 2023-09-11 at 12.48.22.png

In my case (in Coud) I can reference that customfield by the previous example I gave.

Dirk Ronsmans

Well it's an Asset so the "Group" type attribute just links to all available Groups in the group management. Nothing to do with whether a user is member of it or not.

I guess we just have different use cases.

For me I want to get the value of the "Group" attribute and set it on a multi group picker field on an issue. Meaning if you select the Asset object on the issue it will fill the group picker on the issue with the same value.

Guess I'll have to switch to good old Scriptrunner for this one

Mauricio Heberle_x42e0d

You could try for example creating a var with the value

issue.custom_field.user group

store it and send it to the other field you want.

Dirk Ronsmans

Hey @Mauricio Heberle ,

That's a possibility, the problem is that getting the value of the field (meaning the attribute of the Asset object on the Asset field) always returns blank.

Mauricio Heberle_x42e0d

Even if the group attribute is filled? I believe it should return the group id thats added in the object attribute

OMAR MOHAMED AHMED MOHAMED FATHY

try {{issue.customfield_xxxx.attributes.User Group}}

OMAR MOHAMED AHMED MOHAMED FATHY

this also can be useful https://docs.adaptavist.com/sr4js/latest/integrations/automation-for-jira/lookup-asset-insight-object

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