Hubspot Jira Integration

Question

How can I set up Jira hubspot Integration for customers without allowing them have access to my internal Jira page/account?

Diana_Architect_ZigiWave · Answer

@ena.egbe , hi.  Yes—you can connect HubSpot to Jira without giving customers access to your internal Jira site. How to set it up safely (quick and clear):

Keep customers in HubSpot. Install HubSpot’s Jira integration so your team can create/attach Jira issues from HubSpot tickets and see Jira status/comments right inside HubSpot. If you need field-level sync, use HubSpot’s Data Sync to map tickets ↔ issues. Customers never need a Jira login.

(Optional) Offer a portal, not your projects. If you use Jira Service Management, add customers as portal-only users so they can raise requests in the help center—but they can’t see your Jira site or internal projects. You control who can access the portal.

Lock down Jira access. Run the connection through a least-privilege Jira user scoped to just the support project (via permission schemes). That keeps everything else invisible.

Kate Pawlak _Appsvio_ · Answer

@ena.egbe, What exactly do you want to present customers?

Dr_ Ankita Mehta-OpsHub_ Inc · Answer

Hi @ena.egbe

If you want your customers to see Jira data in HubSpot without giving them access to your internal Jira, there are a few things to think about first:

* What data matters: Only sync the tickets, comments, or fields that are relevant to customers.
* Permissions & visibility: Make sure sensitive internal info stays hidden.
* How updates flow: Decide if changes in HubSpot should update Jira or just be one-way.
* Scaling & volume: Consider how many tickets or projects need to sync and how often.

Because Jira and HubSpot store data differently, building this manually can get tricky — custom fields, attachments, history, and relationships can easily break or get lost.

In your case, you may consider OpsHub Integration Manager (OIM), an enterprise -grade integration tool and an Atlassian Partner for it

* Lets you map exactly what should sync, keeping sensitive Jira data private.
* Preserves history, attachments, and relationships, so nothing is lost.
* Works in real time and across multiple projects without exposing your internal Jira to customers.

All this without writing a line of code :)

Here is the documentation you might want to refer to for HubSpot and Jira integration with OIM.

Let's chat if you want to have a personalized demo or have any questions that our integration engineer can help you with.