Cannot login - standard Bitbucket account with GMail username

Question

Hello, I've created a standard Bitbucket account, but used my GMail email as the username.

Now I can no longer log in, since the moment the system detect a GMail related username it forces you to log in with google.

How can I get either access to my original with the GMail like username, or at least transfer my project to a GMail authenticated user? At the moment I am totally stuck.

Thanks and be well, Miha

Miha Vitorovič · Answer

Thank you! I'll switch to ticket as soon as I receive it.

Ben · Answer

Hi Miha,

Thank you for confirming.

Essentially, logging in via username has been deprecated in favour of email address - it is, therefore, likely that the workspace that holds your code is associated with a different email address (hence why signing in using your gmail account has created a blank workspace as a workspace did not already exist that belonged to this gmail account).

This issue cannot effectively be solved within our community, and therefore I have opened a support ticket on your behalf using this gmail address. I will communicate with you further on that ticket as it's likely you will need to share output that could contain sensitive information that would not be appropriate to share on a public forum.

Cheers! :)

- Ben (Bitbucket Cloud Support)

Miha Vitorovič · Answer

(@Ben) It allows me to log in. It's just that I get to an empty Bitbucket - I'm asked to create a desktop.

The problem is that I've created a repository some years ago that I now cannot find with any of my BitBucket usernames (I have a private one and I have a business one). It's been a while since I logged in, but I think it's connected to my private account. Anyhow, whichever user I log in as, I cannot access my repo. And the private user behaves like I'm logging in for the first time.

To get to the repo in the past I used to log in without an email address (just a plain username, but that no longer works). I simply don't know. We'll at least I didn't lose my code :)

P.s.: I meant to answer this directly to you Ben, but must have clicked on the wrong "Reply" button.

Br, Miha