Notification as soon as there is a certain minimum number of tickets in a status

Emilia Mehr

Hi,

I have the status "Backlog" in my workflow. Here, all tickets are stored that are to be processed next.
With the large number of employees in this project, I would like to receive an email or notification as soon as the ticket count per employee goes below 4 tickets in the backlog.

Is this possible?
Thanks for the help

Bill Sheboy

Hi @Emilia Mehr -- Welcome to the Atlassian Community!

How many is a "large number of employees" and how many Jira issues are there in the project backlog?

If you have fewer than 100 Jira issues, you could create a notification using an automation for Jira rule.  If you have more than 100 issues, a rule cannot handle that scenario easily.

Inverting that, if you have fewer than 100 employees, it would still be possible to do this with an automation rule...although it might be difficult to maintain it (depending on where the list of people / Jira users is stored).  A simpler rule could assume everyone has at least one issue, and scans would show anyone who has less than your threshold number of items.

If neither of those fit, you may want to investigate exporting the issues for reporting in another tool or looking at the Atlassian Marketplace for reporting tailored to this type of workload balancing.

Kind regards,
Bill