Need a new field that tracks the time a ticket spent as Observation type

Tharunkumar B

Is there a way for us to track the time a ticket as spent as a certain ticket type?

For example when we "move" a ticket from Observation type to FIR, the creation date remains the same but when we export the data we need to remove the time it spent in Observation as that does not count the same as FIR. 

This would be similar to the changes we made in the past that tracks the time tickets spend in certain statuses (watch, on-hold) - I think when exported it is in second

Nic Brough -Adaptavist-

Welcome to the Atlassian Community!

No, there's no way to do this natively, you'll need Scriptrunner or a dedicated app to do this.  Jira does not expect you to be changing the issue type, as it is the thing that all the configuration hangs off - if you have a process that includes "change issue type" or "move issue", then you have a broken process and you should be looking to fix that, not report on it.