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Escalation process

paras lokhande_9kv5i4

What is the escalation process of Atlassian customer support?

Who are the stakeholders involved? What are the SLAs?

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Sayed Bares [ServiceRocket]

@paras lokhande welcome to the community!

This document answers all of your question. In general, it depends on the Plan you are using.

Hope it helps!

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