Report to receive New Ticket Notification via Incoming Email Server

Question

Hi all

I have an incoming mail server setup so when you send an email to a particular address, it automatically creates a ticket in a JIRA project.

If that person who sent the email has a JIRA account, it adds them as the Reporter automatically.

This part is fine.

PROBLEM: How can I get that person who sent the email to receive a "New Ticket Created" JIRA notification at the same time?

Because they currently only get updates when the ticket is updated in any way AFTER it was created.

Thanks

Luca Andreatta · Answer

Did you find a solution? I am also searching for that!

Umer Saeed · Answer

I tried that, it didnt work unfortunately!

I have the permission scheme set so that reports get notified when new tickets are created too, but still nothing?

Mohamad Khalife · Answer

Have you activated "Notify users of their own changes" option?

Check: https://confluence.atlassian.com/jira/changing-the-user-default-settings-444107050.html