Change the auto-hide of 2 week old items in a Business Type project board

Question

We have a project of type "Business Project"

We have a Board in this project that has a group of different columns for each Status.

When tickets are not modified for 2 weeks they disappear from the DONE column.

However the RELEASED column doesn't seem to have this 2 week disappearance setting. And I'm not sure why, but I want to make the same change to the APPROVED column to prevent items in that status to disappear.

Jeff.Knurek · Answer

We checked and it seems both Approved and Released (as well as Done) columns archive after 14 days.

The issue linked is related, but I'm not sure it's the same. In my case I don't need to change the duration, I just want to disable the feature entirely.

Sayed Bares [ServiceRocket] · Answer

@Jeff.Knurek welcome to the community!

Your Approved column shouldn't archive your issues as well. Only your last column will archive your issue after 14 days and this can't be changed or modified in business projects yet:

* JWMCLOUD-440