Cannot log in, account deactivated?

Tom Allnutt

Hello, I tried to create an account and though it appeared successful (verified email), I cannot log in. I have tried the solutions here: 

https://confluence.atlassian.com/bbkb/we-couldn-t-log-you-in-error-message-1236932685.html

 

Including: 

* Multiple browsers

* Incognito/private mode

 

None of that works.

Theodora Boudale

Hi @Tom Allnutt and welcome to the community!

There is an existing Bitbucket Cloud account with the email of your community account and it was indeed deactivated.

I went ahead and reactivated it, could you please try to log in now and let me know if it works?

Kind regards,
Theodora