Unable to import issue via csv due to external id

Question

Dear Community,

I was trying to import the issues via CSV but got the below error

* Error importing issue [externalId='268995', summary='LG LC retention for CC journeys']
* Error importing issue [externalId='272919', summary='Default in NDB CC and ETB']
* Error importing issue [externalId='270786', summary='RD_Payload changes_Final DAP API_IDCOM Drop off']

Let me know how we can resolve the same, I have looked all the workaround but didn't work.

Dan Knapton_scy217 · Answer

Could you please post how it was resolved?

Naman Jain_jxrr5f · Answer

Hi Nic

this is resolved!!

Rilwan Ahmed · Answer

Hi @Naman Jain ,

This seems to be a system generated field and ID. While importing, remove the external ID field column from CSV and then start the import. First try in a test server and then if all ok, proceed with production import. If you get any errors, please share them here.

I also see there is a suggestion ticket related to it: https://jira.atlassian.com/browse/JRASERVER-64477