I am using Automation feature to send an email to users when an issue is transitioned. So initially in the body I used smart key value called {issue.description} to include description of the card. So the output I have seen is h1 summary , h2 title.... so all the headers were in the content which I don't want.
So to overcome this I have used {issue.description.html} now the headers problem was solved but a new problem arised. Content in the email have too much spacing which is not presentable.
So please look into this and let me know if there is any better solution.
