Hello,
We have set up a few automations in Service Desk. What does "Alert a user" do ? I thought we would receive an email but actually not. I can see the internal message in a ticket which means that it is triggered correctly.
Thanks,
Xuan
I don't see any answer on this - I have the same problem. Email notifications are only sent if option "Run as project default" is selected, not "Run as the user who triggered the rule".
According to https://confluence.atlassian.com/servicedeskcloud/automating-your-service-desk-732528900.html
Alert user to prompt a specific user or users via an @mention
And this feature requires users to be granted global permission "Browse Users".
It looks like you're new here. Sign in or register to get started.
![Photo of Hua Soon SIM [Akeles]](https://us.v-cdn.net/6038660/uploads/avatars/70/48/n7048b7ba977b8dc55f8c14247ce9ba13.png)
