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email

Lisa Schmidt

Is it possible to include the customer's original email/comments when responding or sending suggestions?

Accepted answers

Meck

Hi Lisa,

I think you want provide to customer a email thread. Right? But when you reply to customer at a comment in an issue then JSD send a email to the customer with the complete thread.

Regards,
Lameck.

All comments

Meck

Hi Lisa,

I think you want provide to customer a email thread. Right? But when you reply to customer at a comment in an issue then JSD send a email to the customer with the complete thread.

Regards,
Lameck.

Lisa Schmidt

JSD send a email to the customer without the complete thread.

Lisa Schmidt

Yes, that is correct. Is is possible?

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