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Send email when issue is created automatically

Teresa Ruiz-Rico Gómez

Hi all,

When I parameterize that an issue is created automatically (in the automotion tab), then I have configured that an email is sent to the assignee. In the audit log it always appears that there is an error in sending the email for the following reason:

"As there is no issue present, cannot get the value of the field:

assignee

Could not send email, the 'To' address field is empty. If you have referenced a field it may be empty."

How can I solve this, as I the issue has been created with its corresponding assignee?

Accepted answers

Hi @Teresa Ruiz-Rico Gómez ,

Is the ticket being auto-assigned to anyone as soon as it is created ? Or atleast before the rule is run ?

All comments

Hi @Teresa Ruiz-Rico Gómez

Can you share a screenshot of your entire rule?

Teresa Ruiz-Rico Gómez

Sure: @John Funk

Do you have a JQL statement in your Scheduled trigger part? Can you share that?

Teresa Ruiz-Rico Gómez

No, this is my schedule part:

Hi @Teresa Ruiz-Rico Gómez ,

Is the ticket being auto-assigned to anyone as soon as it is created ? Or atleast before the rule is run ?

Teresa Ruiz-Rico Gómez

The issue is created and it is assigned to a specific person always.

Hi @Teresa Ruiz-Rico Gómez ,

1. How is the ticket being assigned to specific users ?
Is it by automation rule OR project default settings OR Components lead ?

Seems rule is running before the ticket gets assigned to the Assignee.

Teresa Ruiz-Rico Gómez

@Rilwan Ahmed Look, it is correctly assigned:

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