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Automation Timing - Reminder mail

Team

Pls help on below . Thanks

My condition & requirement , some tickets , we have waiting for support and that ticket needs to remind to our IT agent working on 3 different shift and timing ,

If waiting for support ticket, region mentioned as APJ, then it remind to IT agent, send mail xxxx, 6 am to 2 pm

If waiting for support ticket, region mentioned as EMEA then it remind to IT agent send mail xxx 2 pm to 10 pm

If waiting for support ticket, region mentioned as AMR then it remind to IT agent send mail xxx 10 pm to 6 pm

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You can make it, by creating 3 rules for Jira Automation, with sheduled run.

Set it to run once a day, each of them - in period, acccording to your requirements.

Select required tickets, and send emails with list of tickets, and escalation text (if needed).

Thanks for your response , Possible to share rules steps to test on it Thanks

Sure. Made an example. Adapt it to suit your requirements

below it works for me but timining to sent mail 6 am to 2 PM not working and dodnt know the exact timing rule to set

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