Atlassian Community User Atlassian Products Listing ignores selected product(s)

Question

Strange phenomenon noted while setting up my AC User Account profile. I wondered if anyone else has an issue adding their product Jira Service Management.

We are managed in the Cloud.  And from the product pick lists I chose the products our Company uses.  I selected Jira Service Management from the pick list.

Jira Service Management does not appear in my public Community Atlassian Products list.  What are the odds, random clicks on other people's bios and the Jira Service Management is not listed.

I repeated the process to select JSM twice in case of User error.  For the product suite I thought I should list all products that we use: Jira, Work, Service, and Confluence.

I noticed some Users have Service Desk (older version?) that is not in the Cloud pick list.  Is anyone else having a problem adding Jira Service Management to their public list for Atlassian Products?

Christine B_dt3k4u · Answer

I do not have access to JSM yet. On the dashboard for Jira Software > Projects > filter(s) display JSM as available for my View filter(s).

I did additional testing for my profile of Atlassian Products where I have "JSM added and does not display correctly."  I selected only Trello and Atlas and both displayed correctly.  Our company did not subscribe to those two products.  And, I did not belong to those application groups.

Seems that the JSM selection should display.  Pick list selection and display appear to have the issue/not in sync.

Nic Brough -Adaptavist- · Answer

The application switcher only lists items to which your account has access.  Are you sure that you are in the application user group for JSM?