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when we open any issue getting an error in jira server as Script field failed on issue: 'Issue ID'

Velkuri Balaji

Hello Team,

We are using Jira server, recently we are getting bellow error continuesally if any user opened an issue, later on understood it is script failed on field and we have checked on script on the field the script is showing correct no changes made. we are using script runner plug in to set scripts on fields.

Error Message:

ERROR auday 279x2393098x2 17anbvy /secure/AjaxIssueEditAction!default.jspa [c.o.scriptrunner.customfield.GroovyCustomField] Script field failed on issue: WM-140324, field: Resolved By
groovy.lang.MissingMethodException: No signature of method: com.atlassian.jira.user.util.UserUtilImpl.getUserByKey() is applicable for argument types: (String) values: [adeshpande]
at Script59$_run_closure2.doCall(Script59.groovy:10)
at Script59.run(Script59.groovy:10)

Note: It's not showing any kind of error on application UI, the errors are running in Jira server logs only.

Could someone help on it ?

Thanks

Balaji

Accepted answers

Ram Kumar Aravindakshan _Adaptavist_

Hi @Velkuri Balaji

From the error message you are getting, I suspect you are encountering this after upgrading your Jira instance to version 9 and above. Please confirm.

The reason is that your method has already been deprecated since Jira 7, and as of Jira 9, it has been removed from the API.

Instead of using this approach, I suggest you update your ScriptRunner plugin to the latest release and use the HAPI feature.

Using HAPI, you can get the user by key using:-

import com.adaptavist.hapi.jira.users.Users

Users.getByKey('key')

I hope this helps to solve your question. :-)

Thank you and Kind regards,

Ram

All comments

Florian Bonniec

Hi @Velkuri Balaji

It seems that the value you are entering in getUserByKey is an array an not a String.

Without the script it's hard to guide you but I would say that at line 10 you have something like

getUserByKey(variable) where variable is not a string, you could use variable?.first().toString()

Regards

Lukasz Grobelny

Yeah, you need to pull the value from the array, because instead of adeshpande, you are passing [adeshpande]

Ram Kumar Aravindakshan _Adaptavist_

Hi @Velkuri Balaji

From the error message you are getting, I suspect you are encountering this after upgrading your Jira instance to version 9 and above. Please confirm.

The reason is that your method has already been deprecated since Jira 7, and as of Jira 9, it has been removed from the API.

Instead of using this approach, I suggest you update your ScriptRunner plugin to the latest release and use the HAPI feature.

Using HAPI, you can get the user by key using:-

import com.adaptavist.hapi.jira.users.Users

Users.getByKey('key')

I hope this helps to solve your question. :-)

Thank you and Kind regards,

Ram

Velkuri Balaji

Hi @Florian Bonniec and @Ram Kumar Aravindakshan _Adaptavist_

Thank you for your quick response;

I am using below script, could please provide the right script for it;

import com.atlassian.jira.component.ComponentAccessor;

def historyManager = ComponentAccessor.getChangeHistoryManager()

def userUtil = ComponentAccessor.getUserUtil()

def changeItems = historyManager.getAllChangeItems(issue).findAll { changeItem ->

changeItem.field == "status" && changeItem.toValues.find{ it.value == "Resolved"} && !(changeItem.fromValues.find{ it.value == "Resolved"})

}

def userid = changeItems.collect { userUtil.getUserByKey(it.userKey).name}

if(userid)

userid.last()

Kindly change the above script to right script and share it, so that I'll apply the same.

Your help on these matters highly appreciated.

Thanks in advance,

Balaji

Ram Kumar Aravindakshan _Adaptavist_

Hi @Velkuri Balaji

The approach you are using is not the approach that I would recommend.

Please clarify what version of ScriptRunner you are currently using.

If it is version 7.11.0 and above, the HAPI feature is already available, and you can use the simple approach that I have provided in my previous comment.

Thank you and Kind regards,
Ram

Velkuri Balaji

Hi @Ram Kumar Aravindakshan _Adaptavist_

We are using Adaptavist ScriptRunner version 8.4.0 and Jira version is 9.8.1

I request you to provide full script.

Thanks,

Balaji

Velkuri Balaji

Hi @Florian Bonniec

We are using script runner v 8.4.0 and Jira is 9.8.1, please check the below script and provide the right script with changes;

import com.atlassian.jira.component.ComponentAccessor;

def historyManager = ComponentAccessor.getChangeHistoryManager()

def userUtil = ComponentAccessor.getUserUtil()

def changeItems = historyManager.getAllChangeItems(issue).findAll { changeItem ->

changeItem.field == "status" && changeItem.toValues.find{ it.value == "Resolved"} && !(changeItem.fromValues.find{ it.value == "Resolved"})

}

def userid = changeItems.collect { userUtil.getUserByKey(it.userKey).name}

if(userid)

userid.last()

Thanks in advance,

Balaji

Velkuri Balaji

Hi @Ram Kumar Aravindakshan _Adaptavist_

After updating above script, we are getting below error, it seems like if any issue doesn't have "resolved by" status it's throwing an error.

2023-07-19T01:08:32,985 ERROR [customfield.GroovyCustomField]: ************************************************************ 2023-07-19T01:08:32,985 ERROR [customfield.GroovyCustomField]: Script field failed on issue: JIRA-193, field: Resolved By java.util.NoSuchElementException: Cannot access last() element from an empty List at Script17.run(Script17.groovy:16) ~[?:?]

Could you please help on above issue.

Regards,

Balaji

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