Admin settings for assignee field on forms

Question

Hello!

I'm using Jira Work Management to create a form that allows users to make requests. When editing the form I see the assignee field is unsupported with the following message:

This required field is unsupported, contact admin to make the field optional.

Can anyone help guide me why this is happening and what admin settings I need to change to enable this?

To confirm, I have admin settings but can't seem to find anything that connects to this feature after a few hours of going through panels.

Thanks so much

Fazila Ashraf · Accepted Answer

Hi @Lawrence Brown

Unfortunately 'Assignee' field is not supported in the JWM form yet

See https://jira.atlassian.com/browse/JWMCLOUD-224

John Funk · Accepted Answer

Hi Lawrence - Welcome to the Atlassian Community!

I think Atlassian views it as the requester should not be assigning the work, but someone else in the team performing the work. Therefore the Assignee field is not supported. I don't see that changing anytime soon.

So a work around is to include another field with maybe a dropdown with selected values. Then based on the value, you can create an automation rule that will assign the issue to the appropriate person as soon as the issue is created.