Match the issue type with the first option in the cascading dropdown list.

jira_admin_cu

Hi Team,

I have a requirement to match the issue type with the first option in the cascading dropdown list when creating a new ticket.

For example, 

1. If the issue type selected is "Customer Incident" the first drop-down option in the    Workflow Type should automatically display "Customer Incident".

2. If the issue type selected is "Customer Technical Request" the first drop-down option in the Workflow Type should automatically display "Customer Technical Request".

 

Ram Kumar Aravindakshan _Adaptavist_

Hi @jira_admin_cu

For your requirement, you must use ScriptRunner's Behaviour Initialiser.

Below is a sample working code for your reference:-

import com.onresolve.jira.groovy.user.FieldBehaviours
import groovy.transform.BaseScript

@BaseScript FieldBehaviours behaviours
def issueType = issueContext.issueType.name

//Rename the field accordingly
def cascadingField = getFieldByName('Sample Cascade') 

//Rename the issue types accordingly
if (issueType in ['Story', 'Task', 'Bug', 'Epic']) { 
 cascadingField.setFormValue([issueType])
} 

Please note that the sample working code above is not 100% exact to your environment. Hence, you will need to make the required modifications.

Below is a screenshot of the Behaviour configuration:-

Below are a couple of test screenshots for your reference:-

1) For Story issue type

1) For Task issue type

3) For Bug issue type

4) For Epic issue type

If you observe all 4 screenshots above, you will notice that the parent option in the cascading field changes when the issue type changes.

I hope this helps to solve your question. :-)

Thank you and Kind regards,

Ram